Type the issue you are experiencing into the search bar provided.įill in the information requested on the next page and click SUBMIT SUPPORT REQUEST. If none of those address the issue click SEARCH FOR OTHER SOLUTIONS.

If you need assistance troubleshooting the issue, please create a support ticket and provide us the serial you are entering, as well as the name and version of the software you are activating.įrom the web site, hover over SUPPORT and choose Customer Service.Ĭlick the button for GO TO THE FAQS PAGE.Ĭlick the product you are using from the choices provided.Ī list of answers for different issues will appear. Example: If you enter your VEGAS serial into DVD Architect, you would receive error 14. Vegas/VEGAS ownership/version releases (see also the changelog here)Įrror 14 indicates that the serial used is for a different product. Movie Studio 18 support (all Movie Studio versions later than #17) Transfer of license (see to the end of that thread) How do I search the forum (some tips) also here Purchasing details VEGAS 365 subscriptions and Full details It hasnt been Sony Vegas since version 13) What exact graphics card do you have in your PC What version of Windows are you running Is it a pirated copy of VEGAS. Revoke order / return / Right of Withdrawal (outdated) What version of VEGAS Pro are you using (FYI. Online Live Chat Pre-sales and registration help VEGAS Movie Studio - Try before you buy! (applies to VEGAS Pro as well) VEGAS Pro FAQs and TROUBLESHOOTING GUIDES Vegas Creative Software in Madison WI US: CDT/DST (UTC -5h) from until My Time Zone (FI) EEST (UTC +3h) from (DST start) until (DST end) I don't work for VEGAS Creative Software.

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